Oakhurst Medical Centers Inc

Front Office Supervisor

US-GA-Stone Mountain
1 month ago
ID
2017-1200
# of Openings
1
Category
Administrative/Clerical

Overview

The Front Office Supervisor has the responsibilities of supervising front office staff at multiple sites to ensure procedures are in compliance. Evaluate and upgrade current policies to ensure effective patient care and delivery of service. Review and/or recommend policy changes through the direction of the Chief Financial Officer (CFO). This position is also responsible for overall functioning of the front office including patient registration, collections, reception, education, and scheduling. Some light travel among satellites and local centers to meetings, seminars and/or workshops. The Front Office Supervisor is also responsible for supervising the call center employees, as well as third parties (as applicable), relating to incoming phone calls. Prepare monthly, quarterly, and yearly informational reports within set deadlines.     

Responsibilities

  • Develop and coordinate registration systems for satellite locations and new ventures through the direction of the CFO.
  • Ability to prioritize work to meet deadlines.
  • Update and implement front staff policies and procedures for the center.
  • Monitor and troubleshoot provider schedule changes to avoid conflicts.
  • Review all daily cash and activity (schedule) reports.
  • Supervise and evaluate each member of the front desk staff to ensure optimal performance in day to day operations.
  • Conduct monthly meetings and work closely with other departments while promoting team environment or training sessions to update and implement changes.

Qualifications

  • Bachelor degree or minimum of five (5) years of medical management practices; capacity to develop effective cohesive working relationships within the department and between departments.
  • Minimum of five (5) years office management preferred.
  • Knowledge of ICD-10 coding.
  • Knowledge of medical terminology and computers.
  • Proficiency with Microsoft Outlook and Excel.
  • Excellent communication, problem solving, organizational, customer service and project management skills.
  • Excellent phone etiquette.

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