Oakhurst Medical Centers Inc

  • Dental Patient Service Representative II

    Job Locations US-GA-Stone Mountain
    Posted Date 3 months ago(11/2/2018 5:54 PM)
    # of Openings
    Front Office
  • Overview

    This individual will provide the first level of customer service to patients of the clinic, from greeting and routing patients to record maintenance and cashier duties.  This individual will be the person responsible for making all dental appointments for departments and providing physicians daily schedule.  These appointments are to be made via telephone and/or in person.  This position also requires flexibility when changes in the physicians schedule are made which would require patient contact to adjust current schedule. 


    • Maintain appointments for all new and established patients in the dental department.
    • Monitor any physician and patient schedule changes and/or cancellations to adjust schedule to reflect changes in a timely manner.
    • Assist patients, or other legally appropriate parties, in a warm and friendly, customer-focused manner to obtain patient information necessary for registration, billing, and collection including patient, guarantor, and emergency contact demographics, insurance coverage to include subscriber demographics. Enters all information into registration system with high accuracy.
    • Ensures verifiable information is accurate and complete by requesting the patient bring to the reception desk appropriate copies of pertinent information to include patient’s picture identification, insurance card(s), etc. to protect patient safety and avoid insurance fraud.
    • Assigns appropriate medical record number and select the correct patient to ensure patient safety and avid duplicate medical records and accounts.
    • Answers patient questions regarding routine registration procedures and pertinent policies. Serve as patient resource and answer patient questions regarding insurance benefits and patient accounts.
    • Identifies patients with inadequate or non-existent insurance coverage by appropriately conducting insurance eligibility search, reducing the incidence of claim denial.
    • Determines applicable insurance co-pays and deductibles by appropriately conducting insurance eligibility search. Verify and understand dental benefits and dental insurances, including Medicaid.
    • Collects any necessary financial obligations at the time of service to reduce accounts receivable days and potential for bad debt.
    • Accommodates coverage during lunch periods or when immediate assistance is needed.


    • High school diploma or equivalent.
    • 2-3 years of dental front office experience preferred.
    • Adequate knowledge and proficiency with Dentrix software and its applications.
    • Minimum of 12 months experience in a customer service position.
    • Certified dental assistant experience preferred.
    • Excellent communication, organizational and customer service skills.
    • Excellent phone etiquette.
    • Great attention to detail preferred.


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